Telephone etiquette... what's that?
Telephone etiquette. Has it totally disappeared? I pride myself on telephone etiquette at work. It is my job. I am a personal assistant and I answer the switchboard all day. I always answer with a good tone, no matter what my mood. Always “one moment please”, “going through”, or which ever comment is needed (not “ok” or “just wait” which are remarks I have often heard in our Rainbow Nation.